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Shopping Information
What are the delivery charges for online orders?
Delivery charges vary based on your location and order value. You can check the shipping cost at checkout before completing your purchase.
How long will delivery take?
Delivery times depend on your location and chosen shipping method. Typically, orders are delivered within 5-7 business days.
What happens after I place an order?
Once your order is placed, you will receive a confirmation email with your order details. When the order is shipped, you will get another email with tracking information.
Will I receive an invoice for my order?
Yes, an invoice will be emailed to you after your order is confirmed.
Do you offer international shipping?
Currently, we only deliver within India, but we are working on expanding to international locations soon.
Payment Information
When will the payment be deducted from my account?
Payments are processed at the time of checkout. You will receive a confirmation once the transaction is successful.
What payment methods do you accept?
We accept credit/debit cards, UPI, net banking, and digital wallets. COD may attract convenience charges.
Order Management
What is a wishlist?
A wishlist allows you to save your favorite items and purchase them later.
What should I do if I receive a damaged or incorrect product?
Please contact our support team within 48 hours of delivery with photos of the product. We will assist you in resolving the issue.
Can I change or cancel my order?
Orders can only be modified or canceled within 1 hour of placing them. After that, they are processed for shipment.
How can I track my order?
Once your order is shipped, you will receive a tracking link via email and WhatsApp to monitor your shipment status.
Returns & Refunds
What is your return policy?
We accept returns within 7 days of delivery, provided the item is unused and in its original packaging. Some products may not be eligible for return; please check our return policy for details.
How do I initiate a return?
Contact our support team with your order details, and we will guide you through the return process.
When will I receive my refund?
Refunds are processed within 7-10 business days after we receive the returned item and verify its condition.
For any further assistance, feel free to reach out to our customer support at contact@ritzystyle.in!
